Customer Service

 

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

 

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Shipping & Delivery

 

Custom Charges and Sales Tax：

1. How should I do if my order was detained by the customs?
A: In the country of your destination may impose a certainly taxes and other charges,  

please confirm that before your shopping from Laserpointerworld.

 Laserpointerworld do not provide the service of arranging customs clearance and paying duties, 

fees and other charges to the customs and other public authorities. 

2.Why do you place order in advance in winter?

A: Our products are dispatched all over the world, as known to all, 

the climate of every’s country is different, especially in winter,

 because of the influence of weather condition and climate, 

the item you purchased will be delayed for some time and transport time is longer than common condition, 

we kindly suggest that you should place order in advance so that you can get the item on time and enjoy it.

 

Shipping Method & Fee ：

We will provide worldwide free shipping by regualr mail. If you want to receive the item earlier, 

you can choose the express mail (such as EMS UPS or DHL), 

but you need to pay for the express shipping fee.

Delivery Time： Processing Time refers to the time that is needed for handling your order and preparing it to be shipped. 

Usually it takes 1-3 business days for the item in stock, including payment, 

shipping address confirmation, sourcing, quality controlling test, and packaging. 

For some customized item like weeding dresses, 

it will take 15-25 business days to prepare before shipping out. 

For tattoo products, it will often take 15-20 business days to prepare. 

So while your payment is finished, we will begin to handle your order at once. 

If the item except the above mentioned products has not been shipped out as we promised after 3 days. 

We will take the responsibility for its delay and the inconvenience it might cause to you.

 

Shipping Rules and Restrictions：

Orders are shipped on business days only.

 Business days are Monday-Friday, excluding federal holidays in the United States. 

Orders shipping to an APO / FPO military address or a Post Office may only be shipped via the U.S. Postal Service 

and CANNOT be expedited for free.

If you hope to change shipping method or change items’ quantity after completed placing your order, 

please contact us within 2 hours after making order at:
Fax: 650-240-3909
Email: support@laserpointerworld.com 

Our customer representatives will update your order information before the order's been shipped.

 

 

Privacy & Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you should consent to our privacy policy.

 

Returns & Replacements

Returns 

1. How long can I receive my Refund?
Refunds are processed within 1-2 business days after you received our confirmation on the cancellation. 

For credit card payment, refund time may vary from different issuing banks' policies. 

You may call your credit card issuing Bank to verify your refund. 
2. What is your refund policy? 
Laserpointerworld is pleased to offer a 7 day satisfaction guarantee. 

If you are not completely satisfied with your product, you may return it within 7 days of receipt for a full refund minus shipping cost. 

Replacement

Laserpointerworld products are produced by manufacturers all over the place.

 While we strive to provide you with quality merchandise at a competitive price, a product might not perform as expected by the time it's delivered. 

In such cases, you may ask for a replacement, and on return of the product, you will be shipped a replacement. 

Defective products are exchanged within 30 days of shipment. 

But please take some photos including package photos,

items’ full figure photos, and damaged item photos in details, 

and send the pictures to our email address,

We recommend customers to keep the original packaging of the order until the items are found to be in good condition. 

Our customer specialists may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions. 

 

 

Ordering

Laserpointerworld updates its product every week, please do not worry that what you order may be out of stock. And we pursue “what you see is what you get”, anything on the list is available.

The steps of making an order:

• find the item you need/want
• add to cart
• checkout 

You will receive a letter from us after you finished making the order.

 

Payment, Pricing & Promotions

We have our monthly promotion and weekly deal, you may find the item you want on the special list. Also you may vote for the item you want, we will choose the one which gets more votes than the others as our weekly deal.

We will still offer promotions for some special day, such as federal holidays of the country and special days of Laserpointerworld.

Laserpointerworld offers a lower price than most of the competitors with high quality product. And laserpointerworld supports of multi-currencies transactions, you may pay by US dollars, EUR, GBP and JPY. The payment will be translated at the current rate.

 

Viewing Orders

An email with your orders tracking number (depends on the total amount of your order or whether you pay for the insurance) will be sent to you after the shipment of your order. On this email, you will receive a tracking number and the carrier used to ship your order. You can track the status of your package on the carrier’s webpage.

Customers can also log into their Laserpointerworld account to check their order history. The shipping company's website and the tracking number will be provided in the order history. Customers can also contact us for tracking information.

 

Updating Account Information

www.Laserpointerworld.com support “Updating Account Information”. You can manage your account information from “My Account”. You may edit/manage your contact information, billing information and shipping information in “Account Information” or “Address Book”.